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This store has earned the following certifications.
Sturdy and Stable Base Our product features a thick wood base and wide design for added sturdiness and stability. This ensures your cat has a solid and secure platform to play and lounge on.
Durable and Comfortable Surface Covered in high-quality household grade carpet and a thick, natural sisal rope, this product offers both durability and comfortable texture. The sisal rope adds a stylish touch while providing a non-slip surface for your cat.
Versatile Design for All Cat Sizes With multiple staggered and spacious perches, this product is designed to accommodate cats of all sizes, including larger cats. This ensures that every cat in your household can enjoy the space.
Easy Assembly Assembly is quick and straightforward, taking only a few minutes. No tools are required, making it easy for anyone to set up.
Natural Variations While the carpet colors and textures are top-quality, there may be slight variations. Rest assured, these differences enhance the unique and natural appeal of the product.
These features combine to create a versatile, comfortable, and easy-to-use product that enhances your cat's environment, providing both stability and comfort.
We accept order cancellation before Within 24 hours the product is shipped. If the order is cancelled you will get a full refund.
If for any reason you are not satisfied with the purchased item,You have 30 days after delivery of your order to return an item.
After 30 days of delivery of your order, we will no longer accept returns.
To request a return,please email us at:[email protected] ,We will respond within 24 hours after
the consumer sends the email (except weekends).
If it is a quality issue, please
provide an order number and attach clear photos of the items that represent the
issue.
After we receive the returned order, our Quality Assurance department will
inspect and verify the condition of the item.Upon acceptance of your return, a refund
will be issued to the original form of payment within 1-3 business days.
Items returned without authorization will not be accepted.
The time frame for return
must not exceed 30 days from when the original order was received.
Any promotional
gifts must also be returned with your returned item.
All items must be returned in
their original condition, without scratches or signs of wear, and must not be resized or
altered in any way.
Your return needs to be sent within the given time frame(3-12
working days)
Please make sure you provide us the tracking# and receipt after you
return.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, we will credit the credit limit to your credit card or original payment method within 5 business days (bank processing time frame).
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